Office of Human Resources

Employee Engagement Ambassadors

About Employee Engagement Ambassadors

Employee Engagement Survey (EES) in 2018

In 2018, we commissioned AON Hewitt to conduct the EES survey. The overall SMU response rate was 84% when the survey ended on 14 Aug 2018.

While HRFA facilitates the preparation and administration of the EES, the results and follow-up actions are owned by the individual line managers (i.e. HODs/HOCs). Line managers are responsible for crafting and implementing action plans to mitigate gaps found in the EES, and ensuring continuous communication to the staff in their respective departments/schools/ ICLIs on the post-EES follow-up actions.

Each staff also has a role to play by providing feedback, participate and support the follow-up action plans. A corps of volunteer Employee Engagement Ambassadors (EEAs) was recruited from staff across the University to help co-ordinate and execute these plans. The EEA scheme empowers staff, promotes involvement and provides recognition for staff members’ contributions.

Employee Engagement Ambassadors

An Employee Engagement Ambassador (EEA) is defined as a staff member who is:

  • An internal advocate 
  • Invested in SMU's success and those of SMU colleagues
  • Passionate about making a difference to the lives of fellow colleagues
  • Has ideas and willing to drive organisational improvements based on feedback from employees.

EEAs aim to: 

  • Improve participation in engagement surveys and initiatives.
  • Help in gathering insights and feedback at the local level and from the frontlines.
  • Help managers and leaders interpret, communicate, and act on survey findings.
  • Lead initiatives or campaigns to promote engagement, our responsibilities, why it is important, and how to influence it.
  • Lead or participate in engagement efforts at the organizational level, e.g. EE Sub-committees.

Our Employee Engagement Ambassadors

(in alphabetical order by last name)

  1. Rupert Chan, Dato Kho Hui Meng Career Centre
  2. May Lit, Office of Integrated Information Technology Services
  3. Sam Wu, Office of Advancement
  4. Cristina Elaurza, Office of Business Improvement
  5. Tim Jaycock, Office of Corporate Communications and Marketing
  6. Zhuo Yuehan, Office of the Provost
  7. Aaron Lee, School of Computing & Information Systems
  8. Sharon Lee, SMU Executive Development
  9. Lim Sing Yee, SMU Executive Development
  10. Vincent Ong, SMU Libraries
  11. Denise Yong, School of Accountancy
  12. Arpita Tiwari, Office of Business Improvement
  13. Aarthi Sridharan, Office of Programme Management